Customer/Technical Support

At ClearOne, we understand the importance of providing you with timely and reliable service and support. This is an essential part of successfully delivering our industry-leading audio conferencing solutions to customers worldwide. ClearOne's customer support is considered among the best in the industry. We offer a comprehensive suite of services to ensure you enjoy the full benefit of your product purchase. Let Customer Support be your first step to solving the problem.

ClearOne Forum:

The ClearOne Forum allows you to post questions and solutions regarding usability, interoperability issues, wanted features, etc. Registration is required before posting.


ClearOne Spontania support:

Please contact us through this avenue for support with Spontania cloud-based video collaboration solutions.


Download the Spontania Recording Playback Application here


Advance Replacement

ClearOne will provide you with an advance replacement unit under the following conditions:

  • ClearOne customer support has determined the product is defective, and not due to negligence or modification.
  • Product is determined to be defective within 90 days of purchase (proof of purchase required).

To receive your new product, you will be temporarily charged the retail price for the advanced replacement unit. Payment can be made by new purchase order (for distributors and resellers) or by a credit card. This charge will be refunded upon return of the defective unit.


Warranty and Non-Warranty Repair

Defective product that does not qualify for advance replacement will be repaired via the normal warranty or non-warranty repair process. Products that fall outside the warranty period can be repaired on a "time and materials" basis. For more information, contact ClearOne customer support at 1-800-283-5936. Read more details in our Warranty section

Discontinued Product Support
ClearOne offers free customer support for three years after a product has been discontinued.

Click here for the EOL product notification January 2015

Click here for the full EOS notice and list of products


ClearOne General Technical support:  

1-800-283-5936 or +1 801-974-3760; Monday through Friday, 8:00 AM to 7:00 PM, CST

Asia-Pacific Support Center

ClearOne Hong Kong
Workshop 17 of 10/F
Goldfield Industrial Center
No. 1 Sui Wo Road
Hong Kong

Phone: +86 12749641


United Kingdom Support Center

StreamNet Toll-free Support: 0-800-680-0682
Hours: Monday through Friday from 9 AM to 7 PM (GMT)